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THE ENG GROUP, LLC
 
 
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RETURNS POLICY

 

For a new TEG Machine/System, you may return it to TEG for any reason within 30 days of the date of invoice and obtain a refund or credit. TEG does not provide refunds or credits for portions of a packaged offering provided at a single price. You may return the complete package for a refund or credit.

To qualify for this credit or refund (as applicable), you must call TEG at
1-954-323.2024 to obtain a return-authorization form. You must return the new TEG Machine, including all documentation and accessories, intact and in its original packaging, to a TEG designated location by the date TEG specifies.

A copy of the invoice, the return-authorization form, and the shipping label must accompany the return. Shipping and handling charges generally will not be refunded or credited. TEG Machines returned without a TEG return-authorization form or returned after the date specified by TEG , may be subject to a restocking fee equal to 15% of the price paid. You agree to pay the restocking fee as TEG specifies.

Refunds can be issued only in the original payment type. Debit/credit cards refund will be issued either to the original charged account- 15% restocking fee.

CHARGES FOR INSTALLATIONS AND DELIVERY SERVICES ARE NONREFUNDABLE AFTER THE SERVICES HAVE BEEN PERFORMED.

A TEG customer service representative will be happy to assist you with questions regarding our return policy or any other questions you may have.
CUTOMER.SERVICE@THE-ENG-GROUP.COM
 

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